DAISY recognition program highlights extraordinary nurses at
Mayo Clinic Health System in Southwest Wisconsin
“My daughter was a very sick little girl and though I was worried and scared, I felt safe because of our nurse’s wonderful care. She cared for my daughter as though she was her own child.”
“My dad’s nurse was very good at being on top of his cancer care, and her smile would brighten his day. She would bring him warm blankets before he even said he was cold.”
“We always feel much more confident about my children’s regular infusions when our nurse is working. She remembers little details about them and makes their experience as comfortable as possible.”
These are just a few of the quotes that we have received upon launching the monthly DAISY recognition program in March 2013. Patients, visitors and employees can nominate an extraordinary nurse for this special recognition through on-line or paper forms, or by calling a special telephone line. The nominations must tell a story how the nominated nurse demonstrated clinical skill, compassioate care, exemplary service, and a commitment to excellence.
The outpouring of nominations has been … well, extraordinary. Members of the selection committee readily admit that sometimes they brush tears away as they read heartfelt commentary on how nurses eased the suffering of the dying, celebrated the joys of new birth, and shed the light of comfort and healing to people who were in a dark place.
DAISY recipients are surprised at their work place with a presentation ceremony, flowers, a hand-crafted statuette, and treats for the work unit. The chief nursing officer makes the presentation, and often the co-worker or patient who nominated the nurse reads the entry. That month’s DAISY nurse is honored with the display of a banner and poster as well as other recognition nationally by the Daisy Foundation.
Most nurses would say they are “just doing their jobs,” but DAISY allows us to recognize them for the wonderful work that they do every day, and do let our nurses know how much patients and families appreciate them.